Contents

Why…?. 2

Why doesn’t the catalog remember me from last time?. 2

Why does the catalog remember my child’s library card number, not mine?. 2

Why is a library’s copy of a book “Local Hold”?. 2

Why doesn’t a certain book’s cover show?. 2

Why doesn’t a certain book have reviews?. 2

Why can’t I edit my phone and address?. 2

Why can’t I renew my card online?. 3

How Do I…?. 3

How do I change the font size to be bigger or smaller?. 3

How do I place a hold on the complete season of a show?. 3

How do I place a hold on only one disc of a 6-disc DVD set?. 3

How do I place a hold on a specific month’s edition of a magazine?. 3

How do I create a list?. 5

How do I suspend a hold?. 6

 

 


 

Why…?

 

Why doesn’t the catalog remember me from last time?

This is a feature of the catalog, where it auto-logs out anyone logged in after ten minutes of inactivity, or upon closing the internet browser. This is done for privacy and security reasons.

 

You can elect to have your browser remember your library barcode number and password to facilitate logging in. For most browsers, the first time you log into a site, you will be asked “Do you want to remember your password for this site?” If you want to change your answer to this question, for most browsers, this setting can be found under “Tools” or “Options”.

 

Why does the catalog remember my child’s library card number, not mine?

This is caused by your browser, not the catalog. Most browsers will ask “do you want to remember your password for this site?” the first time you log into a new site. If you answer “Yes” to this while logging in with your child’s card, this is the barcode and password that will be automatically filled in any time you visit the catalog on your computer. If you would like to change this, there is usually a setting in “Tools” or “Options” to reset the remembered password, or to tell the browser to not remember ANY passwords.

 

Why is a library’s copy of a book “Local Hold”?

“Local Hold” means that the book can only be placed on hold by people who have that library as their “home” library (the library they use most frequently).

 

Most libraries limit their newest materials to only being able to be held by their own patrons. This means that patrons of other libraries must wait until their own library purchases a copy of the item, or until the library owning the item allows it to be held by those other than their own users.

 

Why doesn’t a certain book’s cover show?

Or

Why doesn’t a certain book have reviews?

Cover Art, Reviews, and Excerpts are all provided by an additional service that Winnefox has purchased and added into the catalog. All of these additional content for items is provided by that service, and is based on what content they have for a particular item; we have no control over which titles display additional content and which do not.

 

 

Why can’t I edit my phone and address?

As a matter of policy, most libraries require proof of address (of some form) before modifying a user’s record. This is to prevent against fraud and ensure correct funding structures for the library.

 

Why can’t I renew my card online?

Renewing your card needs to be done by library staff, so that your address and contact information can be correctly verified/updated. Your library card generally expires every 16 months.

 

How Do I…?

 

How do I change the font size to be bigger or smaller?

Most browsers allow you to increase the font size by using the ‘Ctrl’ and ‘=’ buttons (or ‘Ctrl’ and ‘+’ on a keypad). You might also be able to increase the size by looking under your browser’s “Tools” or “Options” for “Zoom In/Out”.

 

How do I place a hold on the complete season of a show?

OR

How do I place a hold on only one disc of a 6-disc DVD set?

OR

How do I place a hold on a specific month’s edition of a magazine?

For any of these situations, you will need to place a hold on a specific copy of an item. For example, looking at the seventh season of West Wing, you will see that some libraries allow individual discs to be checked out, and some only allow the entire season to be checked out at once:

 

If you want West Wing; season 7, disc 2, click on the “Hold Specific Copy” button on the right-hand side.

 

This takes you to a table of item details:

 

Click on the “Hold Specific Copy” link on the right-most column of the item you want to place a hold on. For our example of wanting only disc 2 of season 7 of West Wing, that would be the link indicated by the red box. (Or, select Neenah’s copy if you want the complete season.)

 

If you are not already logged in, you will be prompted to log in.

 

You will then have a confirmation box pop up to confirm that you would like to place the hold.

If you like, you can change which library you would like to pick up the hold at by clicking the dropdown box under “Pickup Library.”

 

To place the hold, click the “Place Hold(s)” button.

 

If the hold is able to be placed, the box will refresh and show “Success”:

 

(If you are not able to place the hold, instead of Success, the box will show “Hold not allowed.”)

 

You will then see the hold in your account, on the Holds tab. The hold will not show which item of the set you have on hold; contact your library if you would like to check which disc you have on hold.

 

How do I create a list?

On the results for a search, check the boxes on the left side of items you would like to save on the list. If you would like to save an entire page of results, check the box above the first result or below the last result. Only one page of search results can have checkboxes marked at a time; if you move to another page without saving the items you checked, you will lose those checked items.

 

When you have selected one or more item, click on the “Select an Action” dropdown at the top or bottom of a page of search results:

 

 

Choose “Add to My Lists”. A popup box appears:

 

If you are not logged in, the items will be saved to a Temporary List. You can find this temporary list in “My Lists” on the top menu bar, next to “My Account.”

 

This Temporary List will not be saved. If you would like to email or print the items from the Temporary List, make sure you do so before you close the browser window.

 

If you log in, you can choose to save items to a permanent list. After checking the items you want and clicking “Add to My Lists”, you will be given an option to choose which list to save the item to (including to a Temporary List if you don’t want to save the items permanently).

 

While logged in, if you look at the “Personal Information” tab on “My Account”, beneath the address information is a “Preferences”. In this section, you can choose to set a default “Preferred List”, so that when you choose to add an item to a list, it will automatically save to the list you select as your Preferred List.

 

 

How do I suspend a hold?

If you know that you will not be able to pick up a hold for a certain period of time (going on vacation; already have too many things checked out), you can suspend the hold; your hold will not be filled, but you will keep your place in the hold queue.

 

Holds are suspended by clicking on the checkbox next to each item you wish to suspend, and clicking the “Suspend Hold” button. A “Suspend Holds” box appears, click on the Start Date and End Date fields and use the calendar to fill in the dates you wish to suspend the hold for.

(If you do not fill in an End Date, the hold will not be filled for you until you cancel the Hold Suspension. This can be useful if you are unsure of your dates of return, or if you wish to control which and how many hold you get at a time.)

 

On the Holds page of your account, holds that are suspended will have a calendar icon to the left of their title. Hovering your mouse over this icon will have a helper text appearing just below the mouse, listing the dates the hold is suspended for: